Limits and support tools

What responsible gambling looks like at Pistolo Casino?

Play only from 18 and set your own limits, reminders, cooling-off or self-exclusion: every Pistolo Casino account carries all five tools.

Set your limit

Licensed & regulatedGaming Control Board Curaçao OGL/2013/3953/733, audited by QUINEL and Gaming Laboratories International

Checking the basics

What should I know before I play here?

Pistolo Casino keeps the essentials in plain sight, so nothing about safety sits in small print.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2013/3953/733

Gambling Helpline Aotearoa0800 654 655

Support email[email protected]

Five settings

Open your account settings and pick your tools

After this section you will know which of the five account tools fits the way you play.

Money in stays capped

A cap on what can reach the account stops money going in beyond a figure you choose beforehand. Switch it on when spare cash is starting to feel like play money.

Loss limit, agreed in advance

This brakes the play itself rather than the wallet, by marking a point where the night ends. Choose it if a losing run has ever pulled you past your plan.

Get a nudge on the hour

A quiet signal lands after a stretch you name, so the clock is not the only thing tracking your time. Set it before you open a game, not during a hot streak.

The evening the mood was off

A pause steps you out of the account for a spell, with the door reopening on its own afterwards. Take one when the mood is wrong for decisions about money.

Close the door behind you

Here the door stays shut until you ask us to open it, and no play is possible while it holds. Reach for it when a pause already feels too easy to undo.

Self-set limits

From intention to a limit that holds

Once you have read this you will have a limit in place in a few minutes.

Inside the profile menu

Open your profile from the account menu and look for the section on limits and play. Everything below happens there, inside your own account.

Capping money in, out or hours

Pick the one that answers your worry: money going in, money going out, or hours at the screen. Each type is listed separately.

The period and the figure

Name the figure or the length of play, then choose whether it applies to a day, a week or a month. Check the period before you save, since it frames everything.

Confirm, then check it

Read the summary once more, then confirm it. Ask our team on live chat if a field is unclear, and look back later to see the setting in place.

Age checks and support for relatives

Proof at the door. Before the account opens, the age check runs and eighteen is the floor. Documents are asked for a second time before the first withdrawal leaves your balance.

A wall, not a welcome. When a shared laptop or phone sits in the house, blocking software on it stops gambling sites from loading. A young person meets a wall instead of an invitation.

A calmer first conversation. The evening you decide to speak, keep the first sentence free of blame and describe what you have seen. Gambling Helpline Aotearoa takes calls at any hour, and 0800 654 655 is the number to keep.

Do you need a day or a year?

The night you want out. Some nights you want out before morning, so a time-out closes your account for the hours or days you pick. It sits in your account settings as a cooling-off period; confirm it and sign-in stops until the break ends.

From a pause to two years. When a break of days looks too short, self-exclusion closes your access for up to 2 years and cannot be lifted early. Ask support to start it; the block stays on your account and your sign-in until the period runs out.

Set it in your own account. New Zealand keeps no national self-exclusion register, so your own casino account is where you exclude yourself. Start it through support; the Gambling Helpline Aotearoa can also talk a decision through with you or a relative.

Someone listening

Free counselling across New Zealand

Money and privacy keep many people from asking for help; neither needs to be a barrier.

Gambling Helpline Aotearoa

Late at night the Gambling Helpline Aotearoa still answers, free and confidential, around the clock for anyone who gambles and for their family. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

On a weekday morning the Problem Gambling Foundation opens its doors: free counselling, peer and cultural support, 18 clinics nationwide, freephone and text lines for players and relatives. pgf.nz

Safer Gambling Aotearoa

A quiet hour with Safer Gambling Aotearoa, the Health New Zealand information site, gives you signs of harm, practical tips and a finder for local support. safergambling.org.nz

The evening the chasing starts

The evening you notice these signs is the right moment to act: a deposit limit or a short cooling-off period in your account is the first step, not a dramatic one.

Any of these may sound familiar; two or three together are worth acting on.

Chasing a loss into the small hours
Hiding what you spend from family
Borrowing money to keep playing
Thinking about the next session at work
Spending more than you planned, again
Feeling restless when you cannot play
Skipping meals or sleep to play

Help and protection

Limits, pauses and exclusion questions

At Pistolo Casino we would rather you set a number in daylight than argue with yourself at midnight.

How do I help a relative who plays too much?+

Call the helpline with them, or on your own, and describe what you have been noticing at home. Gambling Helpline Aotearoa takes calls from family members at any hour, and the Problem Gambling Foundation offers free counselling for relatives too. You do not need their permission to ask for guidance.

Does self-exclusion here block me at other casinos?+

No. Pistolo Casino sets exclusion inside your own account, so it covers this site only. New Zealand has no national self-exclusion register, so anywhere else you play is a separate decision you make with that operator.

If I take a break, when can I play again?+

A cooling-off period locks your play until the end date you chose, and logins during it stay closed for gambling. Once that day passes, the account reopens without you calling anyone, which suits a short rest rather than a full stop.

Can I unlock my self-exclusion before the period ends?+

No. The exclusion holds for the whole stretch you picked, and nothing we can do will shorten it. Choosing a period means choosing it in full, so pick a length you can live with rather than the longest on the list.

How do I shut my account permanently?+

Email [email protected] from your registered address and ask us to close the account. Our team confirms the closure and the account stops being usable, which differs from a pause because there is no end date attached to it.