Verification basics

Pistolo Casino: Your identity check, done in about two days

Every licensed operator must confirm who plays, so our team checks your identity once, usually within 43 hours.

Licensed & regulatedGaming Control Board Curaçao OGL/2013/3953/733, audited by QUINEL and Gaming Laboratories International

Withdrawal pending

Who runs your identity check?

Reading this table leaves you knowing who runs the check, what it takes and where to ask questions.

Operator

Pistolo Casino N.V.

License

Gaming Control Board Curaçao, OGL/2013/3953/733

Review time

43 hours

Deadline

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Pass first time

Sharp copies instead of a second round

These four moves cover what our reviewers look for, so your file clears without extra requests.

Inside your account, not a queue

Sign in and open the section holding your account details, where the verification panel shows each document still owed and its status.

Lay the ID flat and shoot

Photograph your photo ID flat in daylight, all four corners inside the frame and no glare or fingers across the print.

Proof without exposing your card

Snap the front of the card you pay with, showing your name and the final four digits, then mask the rest before uploading.

During the 43-hour wait

Wait for the 43-hour review, then open the same panel to read the outcome; a line asking for a new copy arrives by e-mail.

Papers ready

Copies sharp enough to pass first time

We ask for the smallest set our license allows, so each file below carries one clear job.

Photo ID

ConfirmsYour name and date of birth

Must showAll four corners, readable text

Proof of address

ConfirmsWhere you live now

Must showYour name, address, date within three months

Payment card image

ConfirmsYou own the card you paid with

Must showCard front, name, last four digits

Send the same details your account holds

Mismatch between paper and profile. Your name or address on the paper differs from what you saved at sign-up, so the reviewer cannot link the two. Update your profile, then resend the same document Check spelling of your middle name and street

Expired document on file. A passport or licence that lapsed more than three months ago gets refused because it no longer proves where you stand now. Send a current passport or driver licence Check the expiry date before you take the photo

Cropped or retouched uploads. Trimming the edges or brightening a dark photo breaks the chain of proof, so the file counts as altered even when you meant no harm. Upload the uncropped original from your camera roll Leave corners and all four edges visible

Origin of your stake under the Curaçao licence

Running under licence OGL/2013/3953/733 from the Gaming Control Board Curaçao, Pistolo Casino N.V. must show each stake came from lawful income. That duty sits with every licensed operator, and the request is routine housekeeping rather than a suspicion aimed at you.

Depending on your answer, the reviewer may want any of the following.

Recent payslips from your employer
Bank statement showing the deposit
Tax return or income summary
Sale contract for an asset
Pension or benefit letter

Why the request arrives

Small deposit, big sum: what sets the ask in motion

A request showing up does not mean you did anything wrong, only that a rule kicked in.

Above your usual pattern

A sum far above your normal pattern prompts a look at where it came from, so expect a request for documents or a funds explanation.

Details worth confirming

Two different spellings of your name, or an address you changed since sign-up, send the file to a person who needs it confirmed.

Your first cash-out in review

Your first payout pauses until the licence-required identity check clears, and the reviewer wants the photo ID, proof of address and payment card image.

Age questioned, ID needed

Where the records suggest a player could be under 18, the reviewer asks for a photo ID to confirm the age before the account continues.

Know the rules

Settle the questions before you upload

Pistolo Casino answers the way we handle checks: plainly, early and without surprises.

When does Pistolo Casino need my documents, at the latest?+

By the time you request your first withdrawal, because the license requires a confirmed identity before money leaves the account. Your account may be asked earlier too, at registration or when you make your first deposit. Nothing moves out until the check clears.

What is the point of asking where my money comes from?+

Source of funds checks are a standard duty under our license and part of everyday anti-money-laundering work. The request says nothing about you personally and is not an accusation. We simply need to see that the money you play with is yours to use.

Which regulator licenses Pistolo Casino and under what number?+

The Gaming Control Board Curaçao regulates us, and the license is held by Pistolo Casino N.V. under number OGL/2013/3953/733. The company is registered in Curaçao at Dr. M.J. Hugenholtzweg, Willemstad.

Can I sort my identity check with just a phone?+

Yes, a phone is all you need for most uploads. Lay the document flat in good light and use the camera to fill the frame, since glare and shadows cause most refusals. Files go straight to our verification team from the panel in your account.

Does the same paperwork have to go in more than once?+

No, one clear copy of each item listed for you is normally enough. We ask again only when a document has expired, details have changed or the earlier images were too blurred to read. Repeat requests are rare and always come with a reason.

What happens if the team rejects one of my documents?+

You get a message naming the item and the reason, usually glare, a cropped edge or an expired date. Send a fresh copy of that one item and the review restarts; nothing else is asked of you. Email [email protected] if the reason is unclear.