Reach a Person

Where do I contact Pistolo Casino support?

Reach a human on live chat, e-mail or phone, 24/7 support with answers in NZST. Buttons here open the right queue.

Get help now Licensed OGL/2013/3953/733

Paid today

590,750 NZ$

3,540 Playing now

Licensed & regulatedGaming Control Board Curaçao OGL/2013/3953/733, audited by QUINEL and Gaming Laboratories International

Fast payouts30-minute average withdrawal, NZ$45M paid weekly, up to NZ$73,000 per transaction

Data protection256-bit TLS encryption, secure payment processing across 10 trusted methods

Pistolo Casino Channels

Which support channel should I use?

No dead ends: one channel here answers in minutes, so nobody waits on the wrong one.

Open the chat

Use live chat for quick fixes while you play, like a deposit that has not landed. Chat answers in about 3 minutes, any hour of the day or night.

Start chat

E-mail reply

Write to [email protected] for statements, bonus rules or anything needing screenshots. Replies land in about 4 hours, so nothing urgent.

Write

Call the support line

Call +64 9 185 2974 in NZST for withdrawals, locks or a person talking you through steps. The line answers in about 2 minutes, day or night.

Call

Support That Fits NZ

Offshore licence, local phone line: what that means

Once you finish this block, the local number, the hours and the watchdog behind your account are all clear.

Reach Us

NZ phone+64 9 185 2974

Support hoursNZST

LanguagesEnglish, German, French, Spanish

E-mail[email protected]

Oversight

RegulatorGaming Control Board Curaçao, OGL/2013/3953/733

Get Help

Gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

Less waiting later if you gather this now

Line up these five details so the first reply already covers your case.

Your registered e-mail address
Account number or login e-mail
Transaction date, amount and payment method
Screenshots of the error or bet slip
Verification documents, if asked

Six Mailboxes

One mailbox per question, no forwarding

After this block you will know exactly which mailbox takes your message, so it never bounces between desks.

Account

General support and login[email protected]

Verification documents (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Everything Else

Complaints and escalation[email protected]

Privacy and data requests[email protected]

Business and partnerships[email protected]

Independent help with gambling problems

Pistolo Casino does not treat gambling harm itself, so the groups below do that work. All three are independent of us, free to approach, and based in New Zealand, and they answer whether or not you keep playing.

Gambling Helpline New Zealand. Ring this national line for confidential advice and a referral to local counselling near you, day or night.

The Problem Gambling Foundation of New Zealand. Book free counselling and practical support through a service built around people harmed by betting.

Multi-Venue Exclusion Programme. Sign one form to be barred from many venues and pokie rooms across the country at once.

Checking the fine print

Company, licence and written contact

This block settles exactly which company runs the site, under which licence and where to write.

Company

Legal namePistolo Casino N.V.

Company number471120 (Curaçao)

AddressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2013/3953/733

Contact

Support e-mail[email protected]

Six answers, short

Ask before you wait on chat

Six things Kiwi players ask before they message us, settled without a queue.

trustCan I escalate a support answer I am not happy with?+

Ask for a supervisor on the same chat thread and say what answer you were given. If that still leaves you unhappy, send the details to [email protected] and we review it afresh. Still unresolved after that, you can take the matter to the Gaming Control Board Curaçao, who license us.

trustWhen I contact support, what details do you need?+

Have your registered e-mail address ready and confirm it in the chat or on a call. Never send your password, because no agent needs it and a reset link goes to your inbox instead. Mention any deposit reference or game name so we can pull the right record first time.

trustWhy do you need my data request in writing?+

Write to [email protected] from your registered address and state whether you want a copy of your data or its deletion. Requests are handled under the rules of our Curaçao licence and we may keep records the regulator requires. Expect a reply within four hours.

trustCan I check your licence before I sign up?+

Our license number is OGL/2013/3953/733, issued by the Gaming Control Board Curaçao. Pistolo Casino N.V. holds it and has operated since 2013 from Dr. M.J. Hugenholtzweg, Willemstad. You can raise a complaint with that regulator once our own process has run its course.

trustWhat happens when I write in a language you do not cover?+

Agents answer in English, German, French and Spanish, around the clock. Kick off in English and we will move you to another language if that suits you better. Replies on live chat typically land inside three minutes whichever language you choose.

trustWhat if I want my account closed and my money returned?+

Send your request to [email protected] from the e-mail you registered with and confirm you want the account closed. Your remaining balance is settled first, then access stops and the account stays shut. One account per player applies, so a fresh sign-up will not get round this.

Making a complaint

Put your complaint in writing and keep the trail

Use this route when a reply has left your question unresolved and you want it looked at again.

What should I include in my complaint?

Send the whole story to the support address, with dates, amounts and any screenshots you already hold. A written message keeps every detail in one place.

Complaint reference on file

Ask for a complaint reference number, then note the reply you receive. That reference is what lets anyone trace your case later.

When a first reply falls short

Reply to the same thread and ask for a manager to review the outcome. Escalating inside one thread keeps the history intact for whoever reads it.

After the internal route ends

Take the case to the Gaming Control Board Curaçao if the internal answer still misses the mark. Keep the reference and the dates, as the regulator will ask for them.

Pistolo Casino opening times

Answers around the clock, timed in New Zealand hours

You will have matched each channel to its real waiting time before you choose one.

Live chat

Chat hours24/7

Chat first reply3 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+64 9 185 2974

Phone waiting time2 minutes